Returns – Refunds – Replacements & Cancellations Policy

At Mangalya Fashion, we believe in creating a delightful shopping experience for our customers. To make your journey with us hassle-free, we’ve laid out a clear and customer-friendly policy for returns, refunds, replacements, and cancellations.

Cancellation Policy

Before the Product is Shipped

• You can cancel your order any time before it has been shipped.

• For prepaid orders, we’ll refund the full amount.

• For Cash on Delivery (COD) orders, we’ll simply cancel the order.

• To cancel your order, email us at mangalyafashion.india@gmail.com or visit the Order Status section on our website.

• You may also respond to any order-related email from our team to request a cancellation.

After the Product is Shipped

• If your order has already been shipped but not yet delivered, contact our Customer Support team immediately. We will try to recall the shipment.

• Once the product is delivered, cancellation is no longer possible. However, you may request a return or replacement.

Return Policy

If the product you received is damaged, defective, or not as expected, you must raise a return request within 48 hours of delivery.

How to Initiate a Return

• Email us at mangalyafashion.india@gmail.com with your order number and reason for return, or

• Use the Return option under the Order Status section on our website.

Return Process

1. Approval: Our team will review your request and approve it if eligible.

2. Pickup: Once approved, a return pickup will be scheduled within 2–3 working days.

3. Packaging: Return the item in its original packaging, with all tags, accessories, and postcards included.

4. Video Evidence: Record a short video while opening the package and while repacking it for return.

5. Courier Acknowledgment: Collect a receipt from the courier during pickup as proof.

Refund Process

• Refunds are initiated after the returned product passes our quality check.

• The amount will be refunded to the original mode of payment within 7 working days.

• For prepaid orders, a 3% payment gateway charge will be deducted from the refund amount.

• For international returns, the customer must bear the return shipping charges.

Replacement Policy

If you receive a product that is defective or damaged, you may request a replacement within 48 hours of delivery.

How to Initiate a Replacement

• Email us at mangalyafashion.india@gmail.com or use the Replace option in the Order Status section.

Replacement Process

1. Approval: We’ll review and approve your replacement request.

2. Pickup: A return pickup will be arranged within 2–3 business days.

3. Packaging: Ensure the product is packed securely in its original condition, with all tags and packaging.

4. Video Proof: Record videos during unpacking and repacking for documentation.

5. Delivery: Once the returned item passes our quality check, the replacement will be shipped to your original delivery address within 7 working days.

Shipping Charges for Returns

• If the return is due to a defect, damage, or an error on our part, there will be no deduction for shipping.

• For returns based on personal reasons (e.g., size, preference), the actual round-trip shipping charges will be deducted from your refund.

• Customers who return products on their own will be reimbursed via gift card, redeemable on future purchases.

Products Purchased on Sale

• Products bought during a sale or promotional event can be cancelled, returned, or replaced only under the following conditions:

  • The request is made within 48 hours of delivery.

  • The product is unused and returned in original condition with all tags and packaging.

  • Tampered, used, or damaged items will not be eligible for return or replacement.

Important Notes

• Tampered Parcels: Do not accept a parcel if it appears tampered or damaged. Contact us immediately.

• Quality Checks: All return and replacement requests are subject to quality inspection.

• Payment Gateway Charges: A 3% deduction will apply to all prepaid order refunds.

• International Orders: Returns on international shipments are not cost-effective. Please consider carefully before placing your order.

Need Further Assistance?

📩 Email: mangalyafashion.india@gmail.com
Our Customer Care team is always happy to help! 😊